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ZenTop Triage + Senteon

Senteon alarms, handled.

Senteon keeps your clients' endpoints hardened and tells you when something drifts. ZenTop Triage turns each alarm into a prioritized ticket in your PSA and closes it once Senteon fixes the problem.

Launch the interactive demoSee how it works
ZenTop TriageSenteon
Alarm to ticket
Automatic, every 5 minutes
Works with
ConnectWise, HaloPSA, Autotask
Repeat alarms
One ticket per problem
Once it's fixed
The ticket closes with a note

Why it matters

Alarms belong in your queue, not your inbox.

Senteon finds the drift. The follow-up is where time disappears: copying emails into tickets, merging duplicates, and closing work that was already fixed.

Without the integration

Alarm emails

  • Each alarm arrives as an email that someone has to turn into a ticket
  • The same problem on several computers means several tickets to clean up
  • Priority and context depend on who happens to pick it up
  • Tickets stay open after Senteon has already fixed the issue

With ZenTop Triage

Senteon alarm intake

  • Tickets open automatically on the board you chose
  • One ticket per problem, with each affected computer added as a note
  • Every ticket arrives with a priority, a summary, and related history
  • Tickets close once Senteon reports the fix and the alarm clears

How it works

From alarm to resolved, without the busywork.

ZenTop Triage connects to Senteon and follows each alarm from the moment it appears until the ticket is closed.

  1. 01

    Detect

    ZenTop Triage checks Senteon for new alarms of the types you care about.

    Every 5 minutes
  2. 02

    Open

    A ticket opens for the right client, on the board and category you picked for that kind of alarm.

    Your board, your category
  3. 03

    Triage

    Triage sets the priority, writes a summary, adds related tickets and documentation, attaches the device, and can schedule a technician.

    Ready to work
  4. 04

    Resolve

    When Senteon fixes the problem and the alarm clears, Triage adds a note and closes the ticket.

    Closed with a note

Designed for MSP queues

Automation you can trust in your PSA.

Alarm intake follows the same approach as the rest of ZenTop Triage: helpful automation, with people in control.

01

No flood on day one

Turning it on records the alarms you already have. Tickets start with the next new alarm.

02

Less noise from the start

Alarm types that Senteon usually fixes on its own start switched off. You decide what becomes a ticket.

03

Clients matched for you

Senteon clients are matched to PSA companies by name. Override any match, or choose a catch-all company.

04

Your categories stay yours

Triage handles priority, notes, and dispatch. It never changes the board, category, or title you set.

05

Technicians keep the final say

A ticket that was merged, bundled, or moved to another board stays open for a person to close.

Better together

Senteon hardens. ZenTop Triage follows through.

Pair continuous endpoint hardening with service operations that act on every alarm.

Senteon is a cybersecurity platform that automates endpoint hardening and eliminates configuration drift to keep systems secure and compliant. By aligning with CIS Benchmarks, regulatory and industry frameworks, Senteon helps organizations reduce risk, simplify audits, and maintain continuous security across their environments.

Learn more at senteon.co

ZenTop Triage is an intelligent service operations layer for MSPs. It classifies and prioritizes incoming tickets, routes and schedules work, and adds the context technicians need, all inside the PSA you already use.

Explore ZenTop Triage

Get started

Up and running in three steps.

Senteon alarm intake works with the PSA your team already uses.

ConnectWise PSAHaloPSAAutotask
  1. 01

    Connect Senteon

    Add your Senteon API key on ZenTop Triage's Integrations page.

  2. 02

    Choose what becomes a ticket

    Pick the alarm types to track and where each kind of ticket should go.

  3. 03

    Turn on alarm intake

    Triage takes it from there, so you can switch off Senteon's email alerts.

Alarm intake uses the Senteon API, which needs a paid Senteon organization.

Read the setup guide

ZenTop Triage + Senteon

See ZenTop Triage in action.

Explore the interactive demo at your own pace. It does not require a form, qualification step, or scheduled call.

Launch the interactive demo